Customer Success Specialist – Product LCA and EPD/

We are looking for a Customer Success Specialist to join our fast-growing team, working to decarbonize buildings and construction, currently responsible for around 40% of global carbon emissions.

One Click LCA is the world-leading Life Cycle Assessment (LCA) and Environmental Product Declaration (EPD) generation software for the construction industry. It is used in more than 130 countries, includes the world’s largest construction sector database and supports over 60 standards and certifications.

You’ll join a supportive, effective and mission-oriented team in a flexible, friendly work environment.

This role is available as a full time, permanent position and can be based out of Helsinki or performed remotely. The role requires fluency in English.

What you’ll do:

• • Own the Customer Success role for our EPD & Product LCA clients by establishing a trusting relationship with customers ensuring high levels of customer satisfaction
• • Deliver customer trainings and onboardings to make them successful in their product LCA, Carbon Footprinting and Environmental Product Declaration projects
• • Helping our customers with their queries and their resolution related to the software and product LCA & EPDs, taking care of software related queries and calculation methods
• • Stay up to date with the One Click LCA platform inside out to be able to help customers
• • Writing and contributing to guidance articles which are published on our customer help centre page
• • Identifying platform improvements and raising them to Product Management

What you need:

• • Ability and motivation to become an expert in construction sector product LCA software, EPDs and CFPs
• • Fast learning skills and desire to improve constantly
• • High customer and service orientation, with attention to details
• • Ability to quickly analyze client situation and to find most suitable solution for them
• • Excellent communication skills both externally and within the team
• • Degree or experience from LCA, product sustainability or related area is an advantage
• • Experience in technical support, product training and process documentation is an advantage
• • Proficiency in English, any other language skills are considered as an asset.